01
Delivery Areas
- For orders over £200 we offer free delivery within Leicestershire.
- For UK-wide delivery, please contact info@treeputty.com to obtain a quote.
- Smaller Items (cutting/serving boards) will be delivered through Evri 2/3 day service if outside of Leicestershire
We do not currently ship outside the UK.
02
Delivery Times
- In-stock items: Usually dispatched within 1-3 working days.
- Bespoke or made-to-order items: Lead times vary depending on size, design, and wood availability. Typically 2–6 weeks, but we will confirm a timeframe when you place your order.
Delivery dates are estimates and may be affected by courier schedules, weather, or other unforeseen events.
03
Shipping Method
- All orders are carefully packaged to protect your item in transit.
- We use reputable UK courier services for delivery.
- Large furniture items may require special handling and may be delivered via another service
04
Delivery Costs
- For orders over £200 we offer free delivery within Leicestershire.
- UK-wide delivery charges depend on the size and weight of your item; please contact us for a quote.
05
Receiving Your Order
- Please inspect your items on delivery and report any damage within 48 hours.
- If your order is large or heavy, we may require a signature upon delivery.
06
Damaged or Missing Items
- If your item arrives damaged, please email info@treeputty.com with photos of the item and packaging.
- We will arrange repair, replacement, or refund as appropriate.
07
Customer Responsibilities
- Ensure your delivery address is correct and accessible.
- Notify us of any special delivery instructions before dispatch.
- Take care when unpacking large or heavy items to avoid injury or damage.
08
Contact Us
For delivery quotes, tracking, or questions about your order, please contact:
Tree Putty
Email: info@treeputty.com
Leicestershire, UK