Privacy Policy
Privacy Policy (UK)
Last updated: 23-11-2025
This Privacy Policy explains how Tree Putty (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit or make a purchase from our website.
We are committed to safeguarding your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
We may collect and process the following information:
a) Information you provide directly
Name
Email address
Phone number
Billing and delivery address
Payment information (processed securely by our payment providers — we do not store card details)
Any information you send via email, contact forms, or commission enquiries
b) Information collected automatically
IP address
Browser type and device
Pages viewed and time spent on the website
Cookies and tracking data (see “Cookies” section)
2. How We Use Your Information
We use your information to:
Process and fulfil orders
Respond to enquiries and commission requests
Manage your account (if applicable)
Improve our website and customer experience
Send updates or marketing emails (only if you have opted in)
Meet legal or regulatory obligations
We will never sell your information to third parties.
3. Legal Basis for Processing
We process your personal data under the following lawful bases:
Contract — to process orders and provide customer service
Consent — for marketing emails or optional cookies
Legitimate interests — to improve our website and prevent fraud
Legal obligation — when required for tax or accounting purposes
4. Sharing Your Information
We may share your data with trusted third parties, including:
Payment processors (e.g., PayPal, Stripe)
Delivery companies
Website hosting providers
Analytics tools (e.g., Google Analytics)
These parties only receive the data necessary to perform their services and must keep it secure.
5. Data Retention
We keep your personal information only as long as necessary:
Order records: up to 6 years for accounting and legal obligations
Enquiry or email records: up to 2 years
Marketing data: until you unsubscribe
6. Your Rights
Under UK GDPR, you have the right to:
Access the data we hold about you
Request corrections to inaccurate information
Request deletion of your data (“right to be forgotten”)
Object to or restrict processing
Withdraw consent at any time
Request a copy of your data (data portability)
To exercise any of these rights, contact us at info@treeputty.com.
7. Cookies
Our website uses cookies to:
Improve site functionality
Remember your preferences
Analyse website traffic
Support shopping cart and checkout processes
You can manage or disable cookies through your browser settings.
8. Data Security
We take reasonable technical and organisational measures to protect your data, including:
Secure hosting
Encrypted connections (HTTPS)
Restricted access to personal data
Trusted payment processors
However, no method of transmission is 100% secure.
9. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices or content.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Tree Putty
Email: info@treeputty.com
Location: Leicestershire, UK